website policies
This following document sets forth the Privacy and Store Policies for the Journey of Yourself website, www.journeyofyourself.com
is committed to providing you with the best possible customer service experience. Journey of Yourself is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Journey of Yourself customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Journey of Yourself takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
use of your personal information
For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
changes to this privacy policy
Journey of Yourself reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Journey of Yourself reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
contacting us
Journey of Yourself welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us via an enquiry.
refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us here.
damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DISCLAIMER
The information on this website is presented by Journey of Yourself for the purpose of disseminating information free of charge for the benefit of the public.
While Journey of Yourself has exercised due care in ensuring the accuracy of the material contained on this website, the information on the site is made available on the basis that it is not providing professional advice on a particular matter.
This website is not a substitute for independent professional advice. Nothing contained in this site is intended to be used as medical advice and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own health professional's advice.
Journey of Yourself does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.
QUALITY OF INFORMATION
Journey of Yourself makes every effort to ensure the quality of the information available on this website and updates the information regularly. Before relying on the information on this site, however, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. Journey of Yourself cannot guarantee and assumes no legal liability or responsibility for the accuracy, currency, completeness or interpretation of the information.
The material may include the views or recommendations of third parties and does not necessarily reflect the views of Journey of Yourself or indicate a commitment to a particular course of action.
LINKS TO OTHER WEBSITES
This website contains links to other websites which are external to Journey of Yourself. Journey of Yourself takes reasonable care in selecting linking websites but Journey of Yourself accepts no responsibility for material contained in a website that is linked to this site. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.
Links to external websites are provided for the user's convenience and do not constitute an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Users of links provided by this site are responsible for being aware of which organisation is hosting the site they visit. Views or recommendations provided in linked sites may include the views or recommendations of third parties and do not necessarily reflect those of Journey of Yourself or indicate a commitment to a particular course of action.
If you have any questions please contact us.